We’re Here to Assist You

• We process and dispatch all confirmed orders within 3-4 business days.
• You will receive a tracking link once your order is dispatched.
• Delivery timelines may vary based on your location.

We accept exchanges only in the following cases:

1. Wrong product received
2. Size issues (exchange for a different size only)
3. Damaged product received

Exchange Process:

• Requests must be raised within 48 hours of delivery
• The product should be unused, unwashed, and in its original packaging with tags intact
• To initiate an exchange, email us at odishaorigins@gmail.com with order details and relevant images (highlighting the product, damage)
• Once approved, we will arrange for a return pickup
• Exchanges will be processed once we receive and verify the returned item

Note:

• We do not offer refunds
• In case of size exchange, availability is subject to stock; in case of unavailability of size, we will issue a refund

For any queries, reach out to us at odishaorigins@gmail.com

What payment methods do you accept? –

Payment methods accepted include UPI, credit cards, debit cards. In case of payment failure, your order will not be processed. Your transactions are always encrypted for security.

How do I take care of my handbag? – Keep your bag looking flawless by storing it in a dust bag, avoiding direct sunlight, and cleaning it with a soft cloth when needed.

How can I track my order? – Once your order is shipped, you’ll receive a tracking link via email to monitor its progress in real time.